CONTACT CENTRE

Revolutionize Customer Support with Us! Elevate Efficiency & Effectiveness Together!

Forge a powerful partnership with the leading and rapidly evolving Contact Center Solution tailored specifically for your company. At Localcom, we understand the critical role that customer support plays in your business’s success. That’s why we integrate people, processes, and advanced technology to provide efficient and effective support across diverse communication channels.

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Tailored Solutions

Customized Contact Center Solutions tailored to meet your company’s specific needs.

Collaborative approach to understand your business objectives and develop personalized strategies.

Improved performance and productivity with solutions aligned to your requirements.

Multi-channel Support

Smooth communication across various channels including phone, email, live chat, and social media.

Harmonized experience for customers across every touchpoint.

Extensive support across multiple channels ensuring exceptional service delivery.

Robust Analytics

Gain insights into customer behaviour and preferences for effective customization.

Real-time monitoring and tracking of performance metrics.

Identify patterns, trends, and enhancement opportunities for improved customer satisfaction.

Call Centre Features

Call Recording

Capture and review conversations for quality assurance.

Analytics

Gain insights into call performance and trends.

Interactive voice response

Automate customer interactions for efficient routing.

CRM integration

Access and manage customer data seamlessly.

Automatic call distribution

Route calls to appropriate agents efficiently.

Call transfer

Seamlessly transfer calls between agents or departments.

Auto dialing

Automate outbound dialing for increased productivity.

Call whisper

Provide real-time coaching during calls without the customer hearing.

Live call coaching

Automate customer interactions for efficient routing.

Power dialer

Boost agent efficiency with automated dialing.

Predictive dialer

Maximize outbound call volume while minimizing wait times.

Voicemail

Capture messages when agents are unavailable.

Call forwarding

Redirect calls to alternate numbers or devices.

Call queueing

Manage incoming calls during peak times.

Call scripting

Guide agents with predefined scripts for consistent communication.

Caller ID

Display caller information for personalized interactions.

Click to-dial

Initiate calls directly from the CRM or contact management system.

Contact management

Organize and maintain customer information efficiently.

Customer callback

Offer the option for customers to receive a callback.

Desktop notifications

Receive alerts and updates on incoming calls or messages.

Omnichannel support

Engage customers across multiple communication channels seamlessly.